Take Action

Our team is engaged on a wide range of issues around the world that matter to our PayPal customers. Explore some of the policy issues below and learn how they relate to our company and how they are viewed in the broader ecosystem. With a deep commitment to being thought leaders in the FinTech industry, we continuously release white papers that take a deeper dive into the issues. Explore our archive of policy papers below.


Read about some of the policy issues our team is engaging with around the world. Learn about each issue and how it relates to our company. Then discover how the broader ecosystem is approaching these issues with the latest research, positions and policy proposals.

Anti-Money Laundering & Know Your Customer

As a global financial services provider, PayPal is committed to compliance with all applicable laws and regulations regarding Anti-Money Laundering (“AML”).


A blockchain is an implementation of a digital ledger. Like a database, a digital ledger can record information of various types, but unlike most databases, blockchain implementations use cryptography to ensure that the information recorded is immutable and trusted.

Cross Border Trade

PayPal is a global payments platform that is available to people in more than 200 markets, allowing customers to get paid in more than 100 currencies, withdraw funds to their bank accounts in 56 currencies and hold balances in their PayPal accounts in 25 currencies.


PayPal engages with policymakers and law enforcement around the globe to fight cybercrime. Phishing and identity fraud threaten the development of the online economy, and PayPal is committed to keeping e-commerce safe for consumers.

Financial Participation & Health

The World Bank estimates that 2 billion adults (38% of adults in the world) are unbanked, but significantly more people than that are under-banked and underserved by the financial system.

Mobile Payments

Mobile is revolutionizing how people engage with their financial services. Smartphones provide people with a convenient, secure and affordable way to move and manage their money.

Online Consumer Lending

Consumers are finding that new technologies are making online loans more accessible, simple, and affordable. PayPal Credit is a unique credit option that provides consumers access to an instant credit line at the time of checkout online.


As a global commerce platform, PayPal understands the critical importance of data security and privacy. Our goal is to work with policymakers to promote privacy legislation that creates a uniform standard that’s technologically neutral and based on the Fair Information Practice Principles.


The World Bank estimates that globally, immigrants will send more than $600 billion in remittances in 2016. The remittance market is a valuable external source of funding for many families around the world.

Small Business Lending

Small businesses play a critical role in the global economy. They hire more people, they strengthen communities and they drive economic impact.

Policy Papers

The PayPal Public Policy Team strives to be thought leaders in the FinTech arena and provide innovative solutions to the underserved. Our archive of policy papers dives into the broader research around these policy issues, products and solutions.

Payments Regulation for Asia Pacific: A Model for Innovation and Growth (APAC)

The global electronic payments industry has expanded significantly since PayPal processed its first online payment transaction in 1998 and continues to be one of the most dynamic and innovative financial services sectors globally. However, the regulatory environment supporting this industry and its consumers has been challenged to keep pace and adjust to this changing marketplaces. The objectives of this paper are to focus on a new regulatory decision making methodology that is innovative and flexible and outline governance models that focus on technology and data for managing risk.

PayPal Comments to the Consumer Financial Protection Bureau on Prepaid Accounts

PayPal submitted comments in response to the proposed rule and request for public comment by the Consumer Financial Protection Bureau (CFPB) on Prepaid Accounts under the Electronic Fund Transfer Act and the Truth in Lending Act.

PayPal Comments to Consumer Financial Protection Bureau on Mobile Banking

PayPal submitted comments in response to the Consumer Financial Protection Bureau’s (CFPB) Request for Information related to mobile banking and financial management services. PayPal’s comments noted that PayPal’s users are increasingly turning to mobile devices to conduct all manner of financial transactions. In addition, the letter explained that mobile technology provides opportunity to financial services providers to expand the reach of their services to a broader user base.

PayPal Comments to Australia Senate on Digital Currency Inquiry

PayPal lodged a submission to the Senate’s Digital Currency Inquiry in Australia in December 2014. PayPal’s submission highlighted that there is a clear distinction between Digital Wallets (e.g. PayPal) and Digital Currencies (e.g. BitCoin).

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